PT Nova Teknologi Awani (HelloBill POS)
Software Engineer
- Improved operational efficiency by developing an AI-powered automated chat system (OpenAI Assistant + HelloBill RAG), reducing manual customer interaction by 60%
- Developed a license monitoring and renewal menu feature supporting Account Executives, reducing customer churn and boosting user retention by 15%
- Enhanced system stability by consistently adding and updating unit and automated test suites while addressing QA-reported bugs
- Implemented strategic integrations: Tokopedia (sales channel expansion), WhatsApp (user engagement), Google Sheets (internal reporting), and commission calculation automation
- Decreased lead processing time by building Vicamo Leads and Survey Registration systems for Business Development
- Led migration from legacy system (Sentry) to centralized platform (Vica) for enhanced customer and branch data management
- Laravel
- Codeigniter
- PHP
- TypeScript
- Node.js
- OpenAI